Here’s a response to address the customer's concerns while expressing appreciation for their feedback: --- Thank you for your feedback. We're glad to hear that your materials were delivered on time. However, we apologize for the issues you encountered with our after-sales service and the setup of the pallet machine. We understand how frustrating it can be, especially for beginners. We appreciate your feedback about the lack of an English user manual and clear instructions. We're working on improving this aspect to better serve our international customers. In the meantime, please don't hesitate to reach out to our customer support team for assistance. We're here to help and ensure you have a smooth experience with our products. Thank you for bringing these matters to our attention. Your feedback is invaluable in helping us improve our services.

Thank you for your wonderful feedback! We're delighted to hear that you find our machine incredibly easy to use with its intuitive controls and simple maintenance. It's fantastic to know that it allows for a smooth and efficient oil extraction process. We're also pleased that you appreciate the quiet operation and excellent safety features. Your satisfaction and safety are our top priorities. If you have any further questions or need assistance, please feel free to reach out. We look forward to serving you again soon!